We provide a first class service by working with our customers, which includes tenants, residents and clients, to ensure their needs are catered for and their expectations are exceeded.
We have extensive knowledge of working on occupied premises and understands that for occupants having work done on their homes can be disruptive and for some, a cause for concern.
For Tenants and Residents we promise:
To understand their needs
To treat their homes and possessions with the utmost respect
Not to start work before 8 am and to finish by 5 pm, and not to work at weekends, unless by prior arrangement
To keep tenants informed of progress at all times
To keep our appointments
To notify you as soon as possible if appointments have to be rearranged due to unforeseen circumstances
To not leave tenants without services for any longer than necessary
new roofing and cladding
To keep the neighbourhood safe and tidy
Not to swear or smoke around occupied homes
To keep homes secure
Assist in the movement of heavy items where necessary
To provide good, quality workmanship and a friendly face
To maintain confidentiality at all times
To conduct our work in a health-conscious and safe manner at all times
Not to use tenant facilities without permission
To manage, control and minimise noise and dust levels
To maintain acceptable levels of cleanliness and tidiness
To ensure all our staff have ID and the correct PPE
We rigorously monitor these promises and we will always strive for continuous improvement.
RESIDENT LIAISON PROCEDURES
During all works carried out, we will endeavour to make our customers the main focus and priority and we hope to make their experience of all works as pleasant as possible.
To do this we undertake detailed pre-work communication with each individual resident, this allows us time to get to know the customers’ individual needs and understand how the work in their homes will affect them (health, vulnerability or any dependants needs).
Please take a look at our downloadable Residents Handbook.