What Will Our New ERP System Mean for Customers?

What makes a successful company or organisation?

Whilst there are many different definitions of what makes a ‘successful’ company, surely most would agree that a business that provides impeccable and prompt service to customers is a winning and thriving one.

At Avonside, we always strive to be the best we can be, and this applies to our internal operations, the external output customers receive and results the whole Group achieves.
It was with this mindset that we approached implementing a new streamlined ERP (Enterprise Resource Planning) system, which is due to be rolled out across the Group and all our 45 branches across the country in the new year.

What Is an ERP System?

At its most basic, an ERP system is a way of working that brings together an organisation’s planning, sales, accounts, marketing and manufacturing activities under one umbrella management system. This secure system can be accessed by all employees and combines the databases of all departments to make one single, overall database.

So, an ERP system is a business process management software that utilises integrated applications to manage the business and automate many back-office functions.

Benefits of the New Integrated System Will Include:

• The speeding up of response times, efficiency which will hugely benefit our suppliers. This increase in productivity and rapid response times will stem from the ERP system significantly contributing to the improvement of our internal processes.
• Bringing about end-to-end electronic communications, taking away a lot of the existing admin work our branch staff are responsible for. This will free them up to focus on providing better services to customers.
• Aligning with our goals and strategy of becoming a more client-focused business and will demonstrate our continued long-term investment in the delivery of improved customer service and enhanced supplier and stakeholder experiences.

Our Systems & Integrations Director, Kyle Burke [pictured above left] has led the implementation of the new ERP system. He said:

“Years of rapid expansion through acquisitive means has led to the need for uniformity across the Group’s divisions, and now the 45 business units that make up our Group.

“The investment we’re making into this system will make us a simpler, more efficient, data-driven organisation, benefitting customers, suppliers, employees and investors alike.

“Personally, it’s been my pleasure to see Avonside mature from mid-market to a national service provider with an extensive regional branch network during my tenure, and the fact that the board of directors recognised a need, and have backed it wholeheartedly with unprecedented investment shows the level of commitment we have made to digitisation.”

We have appointed a 10-strong project team to ensure the careful and attentive rollout of the ERP system is executed and look forward to seeing our staff, customers and suppliers benefit from the new software.

---