Customer Care Administrator – Reference 22/009

Avonside Group
  • Location: Worcester

  • Type: Admin

  • Hours: Full-time

  • Closing: 11/02/2022

The Opportunity

Our Worcester Plumbing office is part of the Avonside Group – the UK’s largest service provider primarily to the new-build housing sector. Alongside our Plumbing division we have our Roofing, Energy and Renewables Divisions, employing over 400 people across almost 40 different sites across the UK.

As part of our service offering to clients and customers, we deal with post-implementation/completion support where required. You will be engaged in a varied role, involving diary management, communication with clients and customer care engineers, and be central to our customer service and satisfaction.

About the Role

  • Ensure phones are answered in a professional manner, and calls directed as appropriate
  • Liaising with developers and manufacturers regarding defects
  • Logging defects on our system as they come in from developers / occupiers
  • Scheduling jobs into engineer diaries – leave messages and send letters where required
  • Ordering parts required for jobs
  • Closing jobs after engineers visits

What You Bring

  • Ideally one year’s experience in a customer care / customer service role
  • Excellent oral and written communication skills
  • An ability to stay calm under pressure
  • High attention to detail in relation to data entry and administrative tasks
  • Excellent IT skills, including Word and Excel
  • Ability to prioritise and manage your own workload

What We Offer

  • Competitive salary
  • Cycle to Work Scheme
  • Life Assurance

How to Apply

If this sounds interesting and you’d like to submit your CV, or if you would prefer an informal discussion first, please contact our Head of Human Resources Emma Callacher on

Please only apply if you have full eligibility to work in the UK.

Avonside Group is proud to be an equal opportunities employer. We are committed to a fair and non-discriminatory recruitment process. We reserve the right to close the application process early in the event that we find an appropriate candidate before the closing date. All application will be handled in line with our privacy policy.