Customer Care Administrator – Worcester

Avonside Plumbing Services
  • Location: Worcester

  • Type: Admin

  • Hours: Full-time

  • Closing: 31/07/2021

Avonside Plumbing Services Worcester is a plumbing and heating contractor working in the new build housing market with the enviable position of being a part of the Avonside Group.

With ambitious growth plans; an extensive order book and an additional office opening to enable us to deliver our expansion plan it is an exciting time to join our team. So if you recognise yourself in the description below please get in touch!

About the Role

The role will encompass a wide variety of activities including:

  • Ensuring phones are answered in a professional manner, and calls directed as appropriate
  • Liaising with developers and manufacturers regarding defects
  • Logging defects on our system as they come in from developers/occupiers
  • Scheduling jobs into engineer diaries – leave messages and send letters where required
  • Ordering parts required for jobs
  • Closing jobs after engineers visits

Required Skills & Experience

  • The ideal candidate will have experience within an administrative background, ideally with exposure to dealing with customers over the telephone, scheduling appointments, and coordinating diaries.
  • Ideally you will have good communication skills, both oral and written.
  • Clear attention to detail is preferable.
  • Being structured and organised in your approach to work would be benefical.
  • The ability to work under your own initiative to ensure that all tasks are completed in a timely manner to strict deadlines would be an advantage.
  • Computer literacy is essential.

Benefits of the Role

This is an excellent opportunity to join a reputable company with a successful history in the region, with great potential for the individual candidate’s career development.

How to Apply

If you would like to apply for the role, please submit your CV, salary expectations and application in writing to:

FAO: Emma Callacher, Head of Human Resources

Avonside Group is proud to be an equal opportunities employer. We reserve the right to withdraw the advert before the closing date in the event of sufficient applicants or extend it as appropriate. Your personal details will be handled according to our privacy policy.