Tenant Liaison Officer – Sheffield

Avonside Roofing
  • Location: Sheffield

  • Type: Roofing

  • Hours: Full-time

  • Closing: 16/08/2021

The Opportunity

Avonside Roofing Limited is part of the Avonside Group – the UK’s largest envelope service provider primarily to the new build and social housing sectors. Alongside our Roofing division, we have our Energy, Renewables, and Plumbing Divisions, employing over 400 people across almost 40 different sites across the UK.

Social Housing Refurbishment is a crucial and rapidly expanding market for Avonside Roofing and we are looking to add strength to our existing Social Housing teams with the appointment of an additional Tenant Liaison Officer based in Sheffield.

Your role will be central to the success of a large ongoing project by being the linchpin between our teams, the tenants, and our client.

You will be part of a close-knit team including the Project Manager, Site Managers, other TLOs, and the end client to ensure that all parties are kept up to date and communicated with along the journey and that any issues that arise are dealt with promptly and efficiently.

  • Providing information and support to residents
  • Liaising with internal teams, our client, and the residents to ensure all parties are up to date regarding planned works
  • Updating tenants on the installation and removal of scaffolding and other site equipment
  • Maintaining and updating accurate records
  • Supporting in the production of monthly reports and updates

What You Bring

  • Ideally one years’ experience in a similar role dealing with members of the public/tenants
  • Excellent communication skills
  • An empathetic nature and ability to remain calm at all times
  • High attention to detail in relation to data entry and administrative tasks
  • Excellent IT skills, including Word and Excel
  • Ability to prioritise and manage your own workload

What We Offer

  • Competitive salary
  • 23 days holiday + bank holidays
  • Cycle to Work Scheme
  • Life Assurance

How to Apply

Please only apply if you have full eligibility to work in the UK.

Please get in touch if this sounds interesting by sending your CV to our Head of Human Resources Emma Callacher on recruitment@avonsidegroup.co.uk.

Avonside Group is proud to be an equal opportunities employer. We are committed to a fair and non-discriminatory recruitment process. We reserve the right to close the application process early in the event that we find an appropriate candidate before the closing date. All applications will be handled in line with our privacy policy.